EXECUTIVE STAYS
An intuitive travel booking experience.
Details
Executive Stays Co is a vacation and travel short term stay company with the promise of providing their guests with safe, comfortable and enjoyable experiences. As the sole UX Designer, I overtook all UI/UX Design responsibilities including directing the design framework, principles, and strategy to conceptualize ideas and direction.
Role
Sole Product Designer
Timeline
Oct. 2022 - Feb. 2023
Context
Volunteer Project
UNDERSTANDING THE CHALLENGE
The challenge at hand was to design a website that aligns with the company's branding, vision, and objectives while also meeting the needs of their users. The owner, who had recently established the company, had not conducted any prior research or design for the website. Thus, the solution required strategic development to ensure the website's usability and effectiveness.
SOLUTION
PROCESS
01 RESEARCH
COMPETITIVE ANALYSIS
I analyzed and compared competitors to gain insights surrounding significant features and design patterns used to satisfy user needs.
USER INTERVIEWS
After understanding the competitors, I then outlined and conducted interviews with 6 adults who varied in age, gender, and travel experience gauge what users expected, wanted, and needed.
KEY INSIGHTS
After synthesizing research findings, I distilled 5 key insights for the most effective design, based on a thorough analysis of user needs and preferences.
02 IDEATION
FRAMING THE CHALLENGE
To reinforce the project's direction, I translated research insights into "How Might We" questions, which centered on both user needs and goals.
FLOWS
Comprehensive user and task flow outlines were created to understand the user's path throughout the application.
03 DESIGN
DIGITAL SKETCHES
I designed multiple digital sketches and generated screen ideas to iterate on in the beginning of the design phase.
BRANDING
Executive Stays kept their branding requirements and style minimal and clean.
HIFI WIREFRAMES
While building the wireframes, I acknowledging the significance of exactness and meticulousness. I composed high resolution wireframes with a calculated emphasis on functional aesthetics based on insights gained during the research and ideation process.
04 PROTOTYPE
PROTOTYPE
In order to improve the functionality of the design, I prototyped flows of three significant user tasks and conducted usability tests on the overall experience. This method pinpointed parts requiring enhancement and supplied critical input for honing the design.
05 TESTING
USABILITY TESTING
ITERATIONS
After conducting usability testing and reviewing the feedback, I realized that I missed an opportunity to incorporate a pricing feature. Instead of just adding the feature, I realized an opportunity to implement user customization options in the settings. This would allow users to select and reorder the desired horizontal scroll(s) on their home screen to customize their experience. By leaving the recommended vertical scroll as a default, the user experience was enhanced beyond the original design.
FINAL PRODUCT
A digital experience designed for intuitive interactions, has a clean interface, is fulfilling and efficient, and will keep users. engaged in their search for their next travel/vacation stay.
LESSONS AND REFLECTIONS